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McDonald's Research Backs up the Business Case for Diversity

1 November 2009

McDonald's asked Lancaster University to examine the performance of more than 400 McDonald's restaurants across the UK.

The researchers found employees aged 60 and over deliver a significant boost to the company's performance.

Customer satisfaction levels were on average 20% higher in restaurants that employ staff aged 60+, compared to restaurants where no one aged 50+ is employed.

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